Refund policy
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession).
30-Day Refund Policy
At TRN Trading, we value customer satisfaction and are confident in the quality of our tools. For this reason, we offer a voluntary 30-day refund policy exclusively for first-time purchases. If you are not fully satisfied with your initial order, you may request a full refund within 30 days of your purchase date.
Conditions for Eligibility:
- The refund policy applies only to your first purchase and does not extend to subscription renewals, subsequent orders, or additional purchases.
- Refund requests must be submitted within the 30-day period, starting from the date of purchase.
- Access to the product or service will be disabled upon approval of the refund.
- Misuse of the refund policy, such as repeated refund requests or excessive use of the product during the trial period, may disqualify you from receiving a refund.
Refund Process:
To request a refund, contact our support team at contact@trntrading.ai with your order details. Refunds will be processed within 7 days after approval and issued to the original payment method.
This refund policy is a courtesy offered by TRN Trading and does not affect your statutory rights under applicable law. By completing your purchase, you acknowledge and agree to these terms.
Cancellation policy for digital content
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Torian GmbH & Co. KG, Am Kringelgraben 55, 18059 Rostock, e-mail address: contact@trntrading.ai) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website (www.it-hardpulse.com). If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
Cancellation reasons
The right of withdrawal shall expire in the case of a contract for the provision of digital content not on a tangible medium that obliges the consumer to pay a price if the consumer:
1. has expressly consented to the entrepreneur commencing performance of the contract before the end of the withdrawal period; and
2. has confirmed his or her knowledge that his or her right of withdrawal expires as a result of his or her consent upon commencement of the performance of the contract, and
3. the entrepreneur has provided the consumer with a confirmation of the contract, within a reasonable period of time after the conclusion of the contract, but no later than when the digital content not on a tangible medium is made available, on a durable medium: in which the content of the contract is reproduced and on which it is stated that the consumer, prior to the performance of the contract, has expressly consented to the trader commencing performance of the contract before the expiry of the withdrawal period and has confirmed his knowledge that, by giving his consent, he loses his right of withdrawal upon commencement of performance of the contract.
Model withdrawal form
(If you want to revoke the contract, please fill out and return this form).
- To Torian GmbH & Co. KG, Am Kringelgraben 55, 18059 Rostock, e-mail address: contact@trntrading.ai
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable.